OVERVIEW

dESCO, soon to be rebranded to FieldEdge (www.fieldedge.com), is the leading provider of field service management solutions to the mechanical contractor market. dESCO’s flagship ESC product has helped thousands of service-based organizations increase sales performance and overall workforce productivity by managing all aspects of their daily operations.

You can think of FieldEdge as a startup backed by 35 years of industry-leading knowledge. We have a work hard, play hard, family culture where no one takes themselves too seriously. We are looking for a rockstar to fill the Onboarding Specialist role.

PRIMARY DUTIES AND RESPONSIBILITIES

The Onboarding Specialist be on the frontline in driving customer adoption after a new customer joins FieldEdge. S/he is required to act as the single point of contact for new customers in representing the entire FieldEdge team. Specific duties include:

  • Project manage onboarding processes that are often complex, making sure to set proper timelines
  • Coordinate between Sales, Data, and Product teams internally to provide customers with a single point of contact
  • Use tact and diplomacy to set the right expectations with clients throughout the onboarding process, including both verbal and written communication
  • Manage multiple onboardings simultaneously, and prioritize effectively to ensure on-time Go Lives that meet all of the customer’s specifications

REQUIREMENTS

  • Postsecondary education in business is preferred
  • Experienced in delivering excellent customer service
  • A history of going above and beyond
  • Strong organizational skills, and project management ability
  • Team player
  • Best-in-class attention to detail

BENEFITS

  • Full health coverage
  • 401k plan with matching for employees with >1 year of tenure
  • Tuition reimbursement
  • Generous Base Salary plus performance based compensation and incentive program
  • Growth opportunities to progress throughout the organization
  • Free snacks and drinks are abundant in our facilities, along with a large TV and ping pong table

Please send your resume and the position you’re applying for to careers@desco-soft.com