dESCO, soon to be rebranded to FieldEdge (www.fieldedge.com), is the leading provider of field service management solutions to the mechanical contractor market. dESCO’s flagship ESC product has helped thousands of service-based organizations increase sales performance and overall workforce productivity by managing all aspects of their daily operations.

We have a work hard, play hard, family culture where no one takes themselves too seriously. We are looking for customer support rockstars whose #1 priority is making our customers happy.


  • Help the customer solve problems with our software in a friendly, accurate, and efficient manner
  • Keep technical skills up-to-date.  This includes not only our software, but our partners’ software and general computing knowledge as well
  • Provide training for our customers on proper operation of our software and the programs/operating systems we integrate with.  This will be accomplished via phone, Internet, and in person
  • On-site training will generally be performed on a monthly basis.  Each training session typically takes 4 days (2 training, 2 travel).
  • Create training materials such as presentations, handouts, tests, certificates, etc.
  • Add new articles to our ever growing knowledgebase on a consistent basis
  • Audit existing articles and documentation to ensure accuracy.
  • Validate bugs and identify steps for consistent reproduction. Work with customers once issues are resolved to communicate fixes appropriately
  • Recommend opportunities to improve the customer experience and customer retention


  • At least 3 years of experience as a customer support representative
  • Exceptional interpersonal, written and verbal communication skills
  • Strong understanding of computers and ability to problem solve technical matters


  • Full health coverage
  • 401k plan with matching for employees with >1 year of tenure
  • Tuition reimbursement
  • Generous Base Salary plus performance based compensation and incentive program
  • Growth opportunities to progress throughout the organization
  • Free snacks and drinks are abundant in our facilities, along with a large TV and ping pong table

Please send your resume and the position you’re applying for to careers@desco-soft.com