Service tickets are a very important aspect of a technician’s job. It is the one document that both customers and service managers can review to gauge a tech’s performance. That’s why it is essential to have proper spelling and grammar, legible writing, and clear description of the work that was done.
According to a recent article in The ACHR News, “A well written service ticket will present a professional image to the customer. A poorly written service ticket may leave the customer with doubts about the company and the technician.”
So presentation matters! Professionally appearing paperwork and service tickets will not only make a great impression with your customers but it will set you apart from your competition. Present your customers with a neatly printed or emailed service ticket that contains an accurate description of the repair, warranty information, recommendations for future repairs/replacements and any other helpful notes for the job. And always review the service ticket with your customers so they can ask any questions and have a better understanding of the work performed.
ESC can help! With ESC Mobile, technicians in the field can quickly easily create quotes, present repair recommendations, create professional-looking invoices, order parts, add equipment service history, capture customer signatures, collect payments, even track the technician’s time. All with real-time updates to and from the office to save administrative time and office calls, and reduce errors. As a result, technicians have more time to concentrate on providing excellent service to customers.
“So next time you complete a service ticket, remember the importance of this document. It will go a long way in building value with your company and its customers.”
To learn more about ESC Mobile or request a live demo, contact us at 800-226-7529 email@example.com.
Read more about this topic in “Gauging the Importance of the Service Ticket” in the June issue of The ACHR NEWS.