Implementing a service management software solution will pay huge dividends to your company by increasing productivity, improving customer service and reducing operating costs. Selecting the right software provider might seem daunting, so here’s 3 easy tips to simplify your evaluation process.
Involve the Business Owner/Manager:
This is a business decision that will impact almost every employee in your company – not just a technology issue. Often the decision to select a software solution is left to the IT staff, who may not understand your company vision for the next 5-10 years and probably do not know the day-to-day issues each department faces.
Buy Software from a Business that Truly Understands Your Business:
You can narrow down your software search by evaluating providers based on how many companies have implemented their product, how long they have been in business, how product support is handled and by speaking with current users of their product for an unbiased opinion.
Select a Vendor with Long-Term Product Vision:
Technology and business operations change constantly, so it’s important to select a software solution that will meet your needs both now and in the future. Look for providers that have the tools, partnerships and seamless integrations to provide you with a complete all-in-one solution and whose reputation is industry-leading.
Don’t invest in the wrong technology or provider. Think carefully about the software you need and what you need it to do. Remember making your company more manageable and profitable is easy and FieldEdge can help!
For over 30 years, FieldEdge, formerly dESCO, has been the leading provider of service management software. Built by service professionals for service professionals, more than 6,000 service companies have selected FieldEdge’s powerful all-in-one solution to access smarter integrations, expert training, superior support and advanced features. Contact us today to schedule a personalized demo!