Quick Tips: 8 Service Agreement Tips


Below is a collection of quick tips for your service agreement program. These are from the end of a
longer article from Contracting Business Magazine by Robert Wikos of Peaden Air Conditioning. The rest of the article goes into depth about how a strong service agreement program will lead to better customer loyalty, revenue, and company value. The full article provides lots of stats to argue for a strong service agreement program, but for those of you who are already believers, the following list will give you some food for thought of what parts of your service agreement program you can work to improve:

 

  1. Display a total commitment
  2. Offer priority service
  3. Honor your word
  4. Be flexible
  5. Provide reasonably-priced service with good value and benefits. It’s the beginning of a long-term relationship and not just a quick sale
  6. Monitor your growth
  7. Refine and duplicate procedures
  8. Track technician performance

How has your company benefited from your service agreement program? Share your service agreement tips in the comments.

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