See What’s New in FieldEdge

Your feedback has shaped the biggest updates of the year—built to help you work faster, stay connected, and simplify every part of your day.

Explore the newest features rolling out now and a sneak peek at what’s coming next.

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Dispatch Just Got Smarter

Multiple Assignments During Work Order Creation

Creating assignments is now faster than ever.

No more dragging and dropping one by one. Simply select the right technicians, set the schedule, and move on.

Less clicking, more doing.

Simplify Customer Communication

Online Appointment Requests

Turn your website into a booking engine.

Capture new leads and make it effortless for existing customers to request service online; anytime, anywhere.

2-Way SMS Texting

Finally, real conversations via text.

Send and receive messages directly from FieldEdge and remove “Do Not Reply” from your communication templates for good.

Stay connected, build trust, and get faster responses.

Smarter Workflows, Smoother Days

Workflow Improvements

With clearer customer cards and easier navigation, you can find the right job faster and reduce costly mistakes.

  • View key customer details instantly (no extra clicks).
  • Use customer tags to organize, categorize, and filter accounts your way. Your Dispatch Board and customer management just got a whole lot simpler.

Mobile Updates: Better, Faster, Stronger

Mobile 1.0

  • After we complete the Maui migration, we can resume updating Mobile 1.0 with feature updates and defect fixes.
  • The app is more performant with fewer defects, app freezes, and crashes.
  • The app is more performant with fewer app freezes and crashes.

Mobile 2.0 New Features

Engage your customers in a growing medium and remove the barrier to communication. You can finally remove the ‘Do Not Reply’ to your SMS communication templates.

Here’s what in progress:

  • Forms (Internal Testing)
  • Equipment (Under Development)
  • Work Order Details (In Design)
  • Invoice (In Design)
  • Payments
  • Offline Mode (Rolling Development)
  • Expanded Information and ActionsAvailable to Secondary Technicians(Rolling Development)

Mobile 2.0 is the future of field service in your hands—and it’s coming soon!

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