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FieldEdge
vs. ServiceTitan
Curious about ServiceTitan alternatives? Find the best field service management software for your business!
Looking for the right software to run your service business? We hear from businesses just like yours that are making the choice between FieldEdge vs ServiceTitan, or who may be looking for a ServiceTitan alternative.
FieldEdge was built from the ground up specifically for service businesses like yours to complete more jobs faster, streamline operations, and maximize profitability.
Even though FieldEdge and ServiceTitan are both service management software systems, with FieldEdge you’ll have access to:
- Features that schedule, dispatch, and route techs in just a few clicks
- Powerful integrations with QuickBooks, Intacct, DocuSign, FleetSharp, and more
- Automated invoices and billing, plus quickly process payments from the job
- Time-saving tools that streamline your business
- An award-winning support team to help you every step of the way!
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FieldEdge Support vs. ServiceTitan
Field service businesses know the importance of moving quickly to solve customers’ problems. ServiceTitan’s users have shared that they often struggled to get the support they need. If you’re in the field or office without support, there may be a tough price to pay.
FieldEdge’s support is superior to the other options out there, and we’re proud of the ways we are able to help our members by consistently delivering the highest levels of support.
- We’ve achieved a 92% customer satisfaction rating from our chat support
- Our average wait time is one minute for a support response
- 85% of support requests are resolved during the first contact with our team
Plus, if you’re looking for support in growing your business, FieldEdge’s Field Services Academy can help! Join our exclusive community for business coaching and growth tips.
Feature Comparison Chart
| Feature | FieldEdge | Service Titan |
|---|---|---|
| Scheduling/Dispatch | ||
| Scheduling/Dispatch | ||
| CRM & Reporting | ||
| CRM & Reporting | ||
| QuickBooks | ||
| QuickBooks | ||
| Sales Proposals/Pricebook | ||
| Sales Proposals/Pricebook | ||
| Two-Way SMS/Arrival Notification | ||
| Two-Way SMS/Arrival Notification | ||
| Customer Portal/Online Booking | ||
| Customer Portal/Online Booking | ||
| Equipment Tracking | ||
| Equipment Tracking | ||
| Inventory Management | ||
| Inventory Management | ||
| Service Agreements | ||
| Service Agreements | ||
| Coaching Organization | ||
| Coaching Organization | ||
| Payments | ||
| Payments | ||
| Marketing Support | ||
| Marketing Support | ||
| Customer Support | ||
| Customer Support | ||
| Training | ||
| Training | ||
| Chart Key | |
|---|---|
| Superior feature capabilities | |
| Equal feature capabilities | |
| Limited feature capabilities | |
Where FieldEdge Wins
It’s easy to see why FieldEdge wins in comparison to ServiceTitan. With FieldEdge, members can access simple features and straightforward pricing, plus FieldEdge also offers:
- Less expensive software for the value
- Free 1-on-1 training sessions post go-live
- Stronger Service Agreement functionality to date
- Coaching is more responsive with ample information to distribute
- Regularly available support team and specific CGM for each member to address specific needs
- FieldEdge’s next-level customer portal provides an easier and faster way for you to get paid same-day with secure in-house payment processing
FieldEdge as an Alternative to ServiceTitan
There’s a reason to consider FieldEdge as a ServiceTitan alternative. In addition to saving service businesses a massive amount of time (up to 20+ hours per week), we also have powerful integrations, scheduling and dispatching tools, CRM, and a highly accessible mobile app.
Do you want to learn how FieldEdge can help you save time, maximize efficiency, and grow your business? Book a quick demo to learn more and see the differences when comparing FieldEdge vs ServiceTitan.
