FieldEdge is an essential tool for owners and managers of appliance repair companies to grow their businesses. Technicians are equipped to ramp up efficiency, generate bigger tickets, and provide great customer service.
Connect everyone from field techs to the office. Never forget to schedule or bill jobs. Know how your business is doing.
See your financials reflected in real-time with our seamless integration with QuickBooks. No delays, no double entry and no mismatched data!
Give your techs the ability to effectively upsell in the field with our advanced sales enablement tools, to drive more profit.
Efficiently assign, deploy and track techs using our smart dispatch board with GPS functionality.
When it comes to appliance repair dispatch software, FieldEdge is the most efficient and user-friendly solution on the market. When you incorporate FieldEdge into your appliance repair business, you can improve your office and field operations significantly by dispatching techs to the field through our dispatch board. The intuitive interface makes it easy to assign techs to specific jobs – just drag and drop unassigned work orders to their schedules and add additional information or notes as necessary so techs are well prepared to take on the job.
Your financials will always be reflected in real-time. The live integration between FieldEdge and QuickBooks allows for financial information to flow automatically between the two platform. There’s no need for batch syncing or double entry – you enter the information in one place, and the information will also appear exactly the same in the other system. Accounting made simple.
Wow your customers. Build relationships. Increase repeat business. Your appliance repair techs will always be armed with the customer management tools they need to provide excellent customer experiences. The tools available in FieldEdge lets you quickly review all work you’ve performed/quoted for each customer, check payment statuses before scheduling another job and keep track of customers’ equipment histories.
Say goodbye to paperwork and invoice like a pro with FieldEdge’s paperless invoicing. Invoices can be updated by techs in the field on the mobile app and the information flows to the office, so techs don’t have to constantly relay information to the office team. On top of that, our integrated payments solution gives your techs the ability to invoice on the spot and collect payments as soon as the job is completed.
You should never have to sacrifice quality of service when it comes to your customers. The FieldEdge mobile CRM solution gives your appliance repair techs an in-depth overview of each customer so they know exactly how to approach a job and what the customer’s expectations are. Use custom forms, add specific notes, update work orders, view equipment histories and more. Customer service with personal touches can increase your company’s reliability and customer satisfaction score, and with the mobile app, you can make it happen!
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