FieldEdge is an essential tool for owners and managers of appliance repair companies to grow their businesses. Technicians are equipped to ramp up efficiency, generate bigger tickets, and provide great customer service.
Connect everyone from field techs to the office. Never forget to schedule or bill jobs. Know how your business is doing.
See your financials reflected in real-time with our seamless integration with QuickBooks. No delays, no double entry and no mismatched data!
Give your techs the ability to effectively upsell in the field with our advanced sales enablement tools, to drive more profit.
Efficiently assign, deploy and track techs using our smart dispatch board with GPS functionality.
When it comes to appliance repair dispatch software, FieldEdge is the most efficient and user-friendly solution on the market. When you incorporate FieldEdge into your appliance repair business, you can improve your office and field operations significantly by dispatching techs to the field through our dispatch board. The intuitive interface makes it easy to assign techs to specific jobs – just drag and drop unassigned work orders to their schedules and add additional information or notes as necessary so techs are well prepared to take on the job.
Your financials will always be reflected in real-time. The live integration between FieldEdge and QuickBooks allows for financial information to flow automatically between the two platform. There’s no need for batch syncing or double entry – you enter the information in one place, and the information will also appear exactly the same in the other system. Accounting made simple.
Wow your customers. Build relationships. Increase repeat business. Your appliance repair techs will always be armed with the customer management tools they need to provide excellent customer experiences. The tools available in FieldEdge lets you quickly review all work you’ve performed/quoted for each customer, check payment statuses before scheduling another job and keep track of customers’ equipment histories.
Say goodbye to paperwork and invoice like a pro with FieldEdge’s paperless invoicing. Invoices can be updated by techs in the field on the mobile app and the information flows to the office, so techs don’t have to constantly relay information to the office team. On top of that, our integrated payments solution gives your techs the ability to invoice on the spot and collect payments as soon as the job is completed.
You should never have to sacrifice quality of service when it comes to your customers. The FieldEdge mobile CRM solution gives your appliance repair techs an in-depth overview of each customer so they know exactly how to approach a job and what the customer’s expectations are. Use custom forms, add specific notes, update work orders, view equipment histories and more. Customer service with personal touches can increase your company’s reliability and customer satisfaction score, and with the mobile app, you can make it happen!
Check out our exciting features by pressing play and clicking on the features you want to learn about!
Read Their Story
From the first day of using FieldEdge, we saw huge returns on investment.Ruben Watson, President Watson Plumbing Inc.
A product that provides immediate return on investment and a team at FieldEdge that goes beyond what’s required of them, building true partnerships & long-term success for their clients. Easily the fastest thing one could implement today to take their company to the next level of efficiency, accuracy, and profitability.
I cannot say enough about the software FieldEdge has created or more importantly the team they have assembled.
From the first day of using FieldEdge, we saw huge returns on investment. The process of getting service work from first call, to technician workorder, to payment became more efficient than we thought possible, and the overall organization & dispersal of customer information has increased our effectiveness/accuracy.
The advantages of FieldEdge do not stop at their awesome products though. We know our team at FieldEdge by name from how closely they work with us. They regularly are checking in and are prompt in response when we have need of them. Further I have had them go well beyond their scope of work to promote our company’s success on multiple occasions. Their team has stated to me multiple times, the more successful they can make us and our company, the more work we will be able to accomplish, and the more we will all ultimately win.
FieldEdge is the real deal and I would purchase their product infinite times over!
Read Their Story
They constantly come out with great updates and really go above and beyond to listen to their clients.Callen Kusmik, Residential Operations Manager The Balance Point Heating & Air Conditioning
FieldEdge has been a game changer for our service business! We moved from formally Deacon or server based software so FieldEdge was a big change for us in the best way. We can now access all of our records, reports, customer info, and etc. from anywhere on any device! They constantly come out with great updates and really go above and beyond to listen to their clients and produce updates that make the interaction with FieldEdge more innovative often. Their customer service is fantastic. We have a great success manager. We can call anytime and get support or training on any of the great features they have. Everyone should be using FieldEdge! We have seen amazing progress within our business since we started using their product.
Read Their Story
FieldEdge truly has impacted our entire team & continues to engage us in significant ways, thereby creating more profitability.Victoria Gonzalez, Admin Assistant Kiley & Sons, Inc
When reflecting on our 1st year with FieldEdge, it is apparent our productivity, efficiency, customer service & branding has improved. Joining FieldEdge truly has impacted our entire team & continues to engage us in significant ways, thereby creating more profitability. Kiley & Sons, Inc is constantly impressed with the customer service everyone provides to us at FieldEdge which, has built a relationship with our return on investment that is truly invaluable.
Read Their Story
The marketing tools that are available within the program are amazing!Sue Stewart A1 Air Conditioning & Heating
The biggest value to our company is efficiency – with the mechanics invoicing using mobile we can upload the invoice, take payment and book return calls before he has even pulled out of the driveway. If a customer calls and asks for a copy of an invoice or a statement of their account, we can email with one click. The marketing tools that are available within the program are amazing!