FieldEdge is the new name for dESCO, the company that invented service software for contractors
Scheduling & Dispatching
No one knows dispatch boards better than us – we built the first one in the industry over 20 years ago. We take the guess work out of scheduling and dispatching so you can focus on taking more calls and making more money.
Smart Dispatching & Capacity Planning
Right Tech. Right Job. Every time.
- Always assign the right person to the right job – our dispatch board recommends the best technician for the job based on skill set and job location
- Using the capacity planner you can schedule appointments with your customers ahead of time and optimize your tech’s route accordingly
- Maximize replacement opportunities by assigning technicians to jobs based on customer equipment age
Location Mapping
Track Your Techs
- All of your tech’s statuses are updated in real time so you always know if techs are idle, traveling, working, late, or finished
- Make changes on the fly when a job runs long by simply changing the technician assigned to a work order
- Give your customers the updates they want by automatically sending a text, call, and email when the technician is on the way
Seamless Phone Integration
Know Who’s Calling
- Caller information auto-populates in the system, helping you focus on the customer and not just their information
- Color coded incoming calls help you identify prospects, customers, and solicitors so you can prioritize the most important calls
- Provide great customer experience every time by pulling up the customer’s full account details with a single click
- Automatically track the lead source for every incoming call so always know the profitability of your marketing efforts
Crew Management
Easily Manage Complex Jobs
- Group multiple technicians to create a crew that will be working on a single work order
- Send help by easily adding a helper to a work order on the fly
- Assign a technician or crew to a work order for multiple days for bigger jobs
- Create different boards to group techs by department or zone
Less Hassle, More Control
Ready to try the ultimate field service software? Schedule a demo with one of our experts today.
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