No one knows dispatch boards better than us – we built the first one in the industry over 20 years ago. FieldEdge dispatching software takes the guess work out of scheduling and dispatching so you can focus on taking more calls and making more money.
Always assign the right person to the right job – our service dispatch software recommends the best technician for the job based on skill set and job location
Using the capacity planner you can schedule appointments with your customers ahead of time and optimize your tech’s route accordingly
Maximize replacement opportunities by assigning technicians to jobs based on customer equipment age
Location Mapping
Track Your Techs
All of your tech’s statuses are updated in real time so you always know if techs are idle, traveling, working, late, or finished
Make changes on the fly when a job runs long by simply changing the technician assigned to a work order
Give your customers the updates they want by automatically sending a text, call, and email when the technician is on the way
Seamless Phone Integration
Know Who’s Calling
Caller information auto-populates in the system, helping you focus on the customer and not just their information
Color coded incoming calls help you identify prospects, customers, and solicitors so you can prioritize the most important calls
Provide great customer experience every time by pulling up the customer’s full account details with a single click
Automatically track the lead source for every incoming call so always know the profitability of your marketing efforts
Crew Management
Easily Manage Complex Jobs
Group multiple technicians to create a crew that will be working on a single work order
Send help by easily adding a helper to a work order on the fly
Assign a technician or crew to a work order for multiple days for bigger jobs
Create different boards to group techs by department or zone
Less Hassle, More Control
Ready to try the ultimate field service software? Schedule a demo with one of our experts today.