Advancing Technology With Carrier

On this episode of the Profit Roadmap, welcome two special guests from Carrier: Michael Cooper, Sr. Manager, Residential Indoor Products, and Brooke Greenwood, the Director of Service. Carrier Global is a leader in HVAC equipment, and a FieldEdge partner!

We cover some great topics, including:

  • Solutions for a greener future
  • Advanced HVAC technology
  • The refrigerants of the future
  • And much more!

Backgrounds at Carrier

Brooke Greenwood has been at Carrier for nearly 20 years and has had the opportunity to work in a variety of departments including engineering, service, quality, manufacturing and product marketing. Brooke will soon be leading the Carrier’s customer service team as the Director of Service.

Michael Cooper got his start in the HVAC industry about 17 years ago and has been with Carrier for about a year. He is the residential indoor product platform leader who focuses on furnaces, oil furnaces, boilers, geothermal, air handlers and evaporator coils.

Indoor Air Quality

Michael said that in recent years, there’s been an increased awareness of the importance of indoor air quality and its impacts on general health. 

People are more conscious about the overall health of their home – the interest in how to improve it has increased dramatically. 

Carrier has developed a complete line of indoor air quality products to address a variety of air quality concerns in the home, including monitoring, mitigation for filtration, ventilation, and humidity control. 

While they developed this line, they were also thinking about the future and decarbonization, or simply put, the reduced carbon emissions. Through that process, they’ve seen an increase in interest in sustainable solutions such as heat pumps, smart energy management, controls and thermostats, and much more.

Going Green

Brooke told us that going green is very important to service industries and there are actions they can take right now to make a difference.

Part of that comes from staying informed about the latest regulations, policies, and industry trends related to decarbonization. This enables businesses to make informed decisions and adapt their business strategies accordingly. 

Brooke said that it is a smart idea to provide your field team with the necessary training and resources to understand and implement decarbonization strategies. This will help improve the quality of your services and demonstrate your commitment to sustainability. 

Lastly, be sure to prioritize your energy efficiency. Focus on incorporating energy-efficient technologies and materials for your customers. 

This will not only help with decarbonization efforts, but also result in long-term cost savings for homeowners.

Brooke said that it is really important to communicate these benefits to your HVAC customers. Letting them know that it can help lower utility bills, provide improved comfort, and reduce environmental impact too. 

The Refrigerant of the Future R454b

With regulations changing and a push for a greener future, Carrier is now offering a new refrigerant called Puron Advance or R464b

Michael said that Carrier has done some extensive tests and evaluations, and will be offering Puron Advance in 2024. This refrigerant is expected to surpass the requirements of anticipated future regulations.

Additionally, Puron Advance is a great solution to minimize environmental impact and energy use while improving performance, safety, and overall longevity.

Remote Diagnostics With InteliSense

Michael also shared with us some exciting new technology that Carrier is implementing called InteliSense.

Simply put, InteliSense gives dealers and homeowners the power of remote diagnostics and real-time updates for a truly smart choice in HVAC. 

Cutting-edge sensors in the units communicate with the full system via the Ecobee for Carrier Smart Thermostat, and everything is stored securely in the privacy-protected Carrier Cloud.

From there, the data is delivered remotely to a Carrier expert to help with everything from troubleshooting to maintenance. Dealers will know when an issue arises and what parts are needed to fix it before stepping foot on a property, saving time, money, and repeat service calls.

Near Field Communications

Brooke also mentioned some exciting technological advances for furnaces using near field communications (NFC).

Simply put, dealers can tap their phone to a gas furnace control board which will then provide access to install settings and to look at diagnostic information. 

This same technology can be used for troubleshooting tips or to speed up configuration of multi-unit installations.

Best of all, the NFC technology doesn’t require the use of WiFi or cell service.

Learn More

If you want to learn more about Carrier and their latest technology innovations be sure to visit their website.

Related: Market and Automate for Growth With Mike Callahan and Mediagistic

The following music was used for this media project:

Music: Summon the Rawk by Kevin MacLeod

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