This month’s customer spotlight features FieldEdge user M.A. Williams out of Richmond, Virginia. Bill McEwen, Operations Manager at M.A. Williams, was brought in and tasked with the goal of modernizing the company and finding dispatching database software. Bill had used our legacy product, ESC, at a previous job and the customer support he received was a driving factor in choosing FieldEdge as M.A. Williams’ software of choice.
M.A. Williams was previously using paper invoices and dispatching over the phone. Their CSR, Kasey, was wasting about 4 hours per day keying in invoices and notes or taking pictures of customer records to send to their techs in the field. Since switching to FieldEdge’s scheduling and dispatching software, Kasey now uses that times to follow up on quotes, which has helped improved sales numbers. Check out exactly how M.A Williams has thrived while using FieldEdge!MA-Williams-Spotlight
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