Service Fusion Alternative: Where FieldEdge Wins

Looking to kick Service Fusion to the curb but not sure about alternatives? Deciding on a Service Fusion alternative might seem like a challenging task.

After all, the best field service software needs to:

Feature the best integrations to streamline your business
Schedule, dispatch and route techs in just a few clicks
Avoid operation interruptions with a full-service CRM
Offer powerful proposal and quoting tools
Quickly process credit card payments from anywhere
Have strong service agreement functionality
Offer automated marketing communications
Provide an award-winning support team to help you every step of the way!

The best field service software doesn’t make you compromise on the features you need—bottlenecking your business because you’ve outgrown its limited capabilities and disconnected support.

In this article, you’ll discover how FieldEdge is the best Service Fusion alternative for your field service business.

1. Integrations

We’ve heard from some Service Fusion customers that they don’t quite have the integrations needed to streamline their service business. This could really slow you down, which is a tough price to pay when your business moves fast.

That’s why we offer a wide variety of seamless integrations with FieldEdge, including:

QuickBooks integration to streamline billing and accounting
FieldEdge Payments for next day funding in the field or office
FleetSharp to access vehicle and driver data, accurately track mileage and set up custom alerts based on location
…and MANY more!

2. Superior Scheduling and Dispatching Features

Since scheduling and dispatching are a critical piece of any solid service software, it’s important to have a smart dispatch board that shows you everything.

With FieldEdge you’ll see everything you need on a single screen. Work orders show as assigned, unassigned and completed. Never worry about assigning the wrong tech – assign work orders to techs based on skill set and availability.

To assign a job, just drag the job to the tech
See status in real-time: pending, traveling, working, completed
Use map-based scheduling to intelligently route your techs
Decrease “windshield time”

As the leading Service Fusion alternative, FieldEdge’s features allow you to take the guesswork out of scheduling and dispatching—allowing you to focus on taking more calls and making more money.

Here’s what you’ll get with FieldEdge’s scheduling and dispatching:

Smart dispatching
Location mapping
Phone integration
Tech management

3. Full-Service Customer Management

The right Service Fusion alternative gives you access to full-service customer management.

Creating life-long customers begins with providing great, reliable service.

Customer history: Quickly review all of the work you’ve performed and quoted each time a customer calls.
Equipment tracking: Know exactly what equipment your customers are using without ever stepping foot on their property.
Pictures and attachments: Use images to show homeowners exactly what the problem is and how it’s changed over time.

Plus, you can use this #1 CRM to deliver an excellent client experience with remotely accessible accounts and job notes—minimizing missed notes and errors.

Don’t settle with a CRM that only meets some of your everyday needs. As the best Service Fusion alternative, FieldEdge is the all-in-one best field service software to STREAMLINE your operations.

4. Powerful Proposals and Quoting

FieldEdge is integrated with the powerful Proposal Pro, which gives you access to next-generation quoting technology. with email, text messaging, forms and more!

Proposal Pro, allows you to:

Convert more quotes
Close more deals
Guarantee excellent customer service in minutes!

Plus, Proposal Pro improves the proposal process:

Proposal details are delivered to your customer in one easy-to-understand format
You can save, print and email proposals at the click of a button, saving time and energy.
Your proposals will sync to FieldEdge for easy access

5. Next Day Funding

Did you know, with FieldEdge’s payments, you can accept payments anywhere – on the go, wherever you are? The best field service software has the power to speed up your cash flow with built-in credit card processing.

As the best Service Fusion alternative, FieldEdge allows you to experience industry leading service with:

Next Day Funding: Fund payroll and inventory purchases as soon as the next business day.
Friendly, Reliable Customer Service: Our customer support team is available M-F from 8:30am – 7pm ET and Sat & Sun from 9am – 4pm ET to answer your questions.
Online, Easy-to-Read Statements: We take a hard stand against hidden fees. The FieldEdge Payments online tool breaks down every fee so you know what you’re being charged.
Low Processing Rates: We provide the lowest processing rate in the industry and will work to get you the best deal.

Once a job is completed, you can easily accept payments while in the field by connecting a mobile card reader. After the payment is processed, the information will immediately flow into FieldEdge and QuickBooks, allowing you to reconcile your money faster.

6. Service Agreement Functionality

Service agreements are your key to recurring revenue and customer satisfaction. With Fieldedge built in service agreement functionality you’ll never leave money on the table again. And your technicians will master the beauty of the upsell.

Know when service agreements are due for renewal, billing, scheduling
Send reminders and invoices to customers automatically
Increase recurring income
Never forget to bill a job—collect faster!

Also, automatically send scheduled service reminders via phone, text or email so you spend less time following up. Increase your renewals by setting your service agreements to automatically renew with recurring payments.

7. Automated Marketing and Email Communication

MarketingEdge is FieldEdge’s powerful marketing tool, allowing you to win more prospects and upsell existing clients.

With MarketingEdge, you can reach more prospects and customers with email, text messaging, forms and more!

Here are just a few examples of what you can send with MarketingEdge:

Discounts on service agreements and promotions to those not using agreement plans
“Refer a friend” and seasonal offer campaigns to generate new business
Awareness campaigns for service clients who aren’t sure of what they need
Equipment-specific campaigns to sell extended warranties or replacements for customers with aging equipment
Welcome new customers automatically by filtering recently added customer contacts
Follow-up communications requesting customer feedback after a service call

PLUS, MarketingEdge also allows two-way texting with your customers, so you can give them updates and answers in real-time.

BONUS! A Dedicated Support and Launch Team

Access Our AMAZING Customer Success Team

Many Service Fusion customers have told us that not having support (when you need it most) can put field service businesses in a tough spot—possibly costing you clients.

For this reason, FieldEdge is the #1 Service Fusion alternative that always delivers amazing support to the businesses that trust us.

Take a look at just a few of the many ways our AMAZING customer success team helps members:

We’ve achieved a 92% customer satisfaction rating from our chat support
Our average wait time is one minute for a support response
85% of support requests are resolved during the first contact with our team

Get Running FAST With FieldEdge’s Excellent Onboarding

We’ve heard from some businesses that it can be really tough to get set up with Service Fusion.

FieldEdge is the best Service Fusion alternative because we have an entire onboarding team who’s dedicated to getting your business up and running FAST.

When you join FieldEdge, our onboarding team will show you EXACTLY how FieldEdge works so you can get set up ASAP.

Where FieldEdge Wins

It’s easy to see why FieldEdge wins in comparison to Service Fusion. With FieldEdge, members can access simple features and straightforward pricing, plus FieldEdge also offers:

Less expensive software for the value
More and better integrations
Free 1-on-1 training sessions post go-live
Stronger Service Agreement functionality to date
Coaching is more responsive with ample information to distribute
Regularly available support team and specific CGM for each member to address specific needs
FieldEdge’s next-level customer portal provides an easier and faster way for you to get paid same-day with secure in-house payment processing

Join a FREE demo of FieldEdge to see how the best field service software will help you grow your business!

Get Started With the Ultimate Service Fusion Alternative

Using FieldEdge, the best Service Fusion alternative, you can:

Get up and running fast with the best launch and support team
Save time when scheduling and dispatching techs
Track every service agreement and bill every job
Price presentation to turn your techs into sales wizards
Quotes and invoicing to get paid faster while providing better service
Fast and flawless QuickBooks integration
Mobile CRM to stay connected when you’re on the move
Powerful proposal and quoting tools using Proposal Pro
Next day funding with FieldEdge payments
Access powerful communications with email, text messaging, forms and more!

These are just a few of the endless ways FieldEdge helps to quickly scale your business.

Remember, the best field service software doesn’t limit your business’ success with bottlenecks and limited features. FieldEdge is the best Service Fusion alternative to push past your biggest growth ceilings!