FieldEdge is the new name for dESCO, the company that invented service software for contractors

Mobile CRM

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Keep track of the “little things” that matter to a customer, from gate codes to pet names, all from your mobile device
See the full customer work order history so you can provide great customer service no matter which technician shows up
Whether you’re in the office or in the field you can easily add information to the customer notes to make them feel known and appreciated

Give technicians the step-by-step guidance with custom forms that detail how each service should be carried out
Use custom forms to document the diagnostics and health of equipment so you have a detailed history if problems arise
Stay flexible by having seasonal diagnostics forms encourage in-depth inspections before equipment usage is ramped up

With full equipment history tied to your customers, techs can see all the work they’ve performed before, during, or after a job
No more calling into the office and searching through old records. Create links for each piece of equipment with crucial information like spec sheets, warranty dates, and previous work performed
Equipment history enables techs to easily review equipment condition with customers and make recommendations based on facts instead of guesses

Easily update and review all the work that you’ve performed for your customers right from your mobile device
Quickly identify pain points in customer’s equipment
No more calling into the office and waiting to see what you’ve done and what you should be looking for on the job

Less Hassle, More Control

Ready to try the ultimate field service software? Schedule a demo with one of our experts today.

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