FieldEdge Member Reviews

The software was very simple to learn and offered much more than we expected. It has helped to revolutionize everything from our dispatching style and the way we communicate with customers, to the way we bill out repairs and manage our contract work. The level of service we are able to provide our customer has increased in a huge way.

I just wanted to commend you and your team on your excellent customer service and support site. It’s perfectly tailored for gathering information at an instant and greatly reduces the frustration of implementing a new operational process into an existing “paper” HVAC service company. I’d recommend to any company that purchases this software to take full advantage of the Support page.

FieldEdge has been a game-changer for our company. We can accurately dispatch technicians and move the schedule around easily when changes are made or needed throughout the day or week. We have saved lots of time and money with the entire system, especially billing. We know who has not paid, who has paid, and can pull up that history instantly.

The history and timestamps on the client record is one of the most valuable parts of this software. We are able to look at every touchpoint with the client and figure out ways to better serve our clients. It has also protected our business when clients feel that we are out there and didn’t repair the system we can look back a determine if they were correct or if we were out there longer than before that. Onboarding with the company is so simple and straightforward. Many other companies say that they can transfer all your information over but they are always missing something. FieldEdge will not miss anything when transferring from your old system to them!

The biggest value to our company is efficiency – with the mechanics invoicing using mobile we can upload the invoice, take payment and book return calls before he has even pulled out of the driveway. If a customer calls and asks for a copy of an invoice or a statement of their account, we can email with one click. The marketing tools that are available within the program are amazing!

When reflecting on our 1st year with FieldEdge, it is apparent our productivity, efficiency, customer service & branding has improved. Joining FieldEdge truly has impacted our entire team & continues to engage us in significant ways, thereby creating more profitability. Kiley & Sons, Inc is constantly impressed with the customer service everyone provides to us at FieldEdge which, has built a relationship with our return on investment that is truly invaluable.

A product that provides immediate return on investment and a team at FieldEdge that goes beyond what’s required of them, building true partnerships & long-term success for their clients. Easily the fastest thing one could implement today to take their company to the next level of efficiency, accuracy, and profitability.

I cannot say enough about the software FieldEdge has created or more importantly the team they have assembled.

From the first day of using FieldEdge, we saw huge returns on investment. The process of getting service work from first call, to technician workorder, to payment became more efficient than we thought possible, and the overall organization & dispersal of customer information has increased our effectiveness/accuracy.

The advantages of FieldEdge do not stop at their awesome products though. We know our team at FieldEdge by name from how closely they work with us. They regularly are checking in and are prompt in response when we have need of them. Further I have had them go well beyond their scope of work to promote our company’s success on multiple occasions. Their team has stated to me multiple times, the more successful they can make us and our company, the more work we will be able to accomplish, and the more we will all ultimately win.

FieldEdge is the real deal and I would purchase their product infinite times over!