Pros and Cons of Cloud-Based Service Management

Your business depends on information. Without proper and safe storage of that information, your business is susceptible to security threats and data loss, which results in lost revenue for your company. With cloud computing, companies can access a wide range of services. Introducing any new type of technology poses risks, but before you decide to adopt cloud-based service management, you should be aware of the benefits and risks it can present.

Benefits

Low Cost

Cost is the main reason why businesses switch to cloud-based computing. In fact, 47% of companies choose cloud migration because of cost alone. Having a full-time IT department is costly and sometimes unnecessary, especially for small and medium-sized companies. By outsourcing your cloud-based services, you can save thousands and enjoy all the functionality of an IT staff without the cost.

Automatic Updates

In-house software begins to depreciate as soon as it’s purchased. Constant updates to your system can be costly in the long run and take up a great deal of time. With could-based implementation, your software automatically updates to the latest technologies with little to no maintenance. 

Flexibility

Along with cost, this is one of the biggest benefits of cloud-based service management software. Companies can switch between different types of service — Software as a service (SaaS), Platform as a service (PaaS), or Infrastructure as a Service (Iaas) — at any time to meet their needs. Also, companies can choose whichever operating model works best for them, either in a private cloud, public cloud, or hybrid cloud. In addition, companies can enjoy different levels of control, scalability, tool selection, and storage options. 

Security and Recovery

Hacks and breaches can cost your company millions in lost data, labor, and revenue. Cloud systems come with encryption, which means that your data is stored in a secure and centralized location in case something happens. 

Accessibility

Cloud-based service management allows employees to access data from anywhere so that they can work on the go. In fact, some programs even have mobile options. The cloud allows for greater collaboration between teams, as well as simultaneous access to the same data. 

Risks

Reduced Control and Visibility

When you have a third-party CSP handling some of your data, you give over complete control of it. You don’t own a cloud-based software wholly; therefore, you pay a subscription fee for it. Also, some of your data may be stored on the provider’s servers; however, this depends on the type of model you use.

Pay For Features You Don’t Need

Cloud services tend to have set packages that don’t allow personalization. As a result, you might end up paying for services that you don’t need or use. 

Types of Cloud Services

Infrastructure as a Service (IaaS)

This is the most basic level of cloud computing. IaaS gives you access to storage over the Internet and allows you access to IT infrastructures such as servers, networks, and operation systems. Popular IaaS providers include Microsoft Azure, Amazon Web Services (AWS), IBM Cloud, Google Cloud, and Oracle Cloud.

Platform as a Service (PaaS)

PaaS is the next level after IaaS that allows users to access tools and applications over the Internet. Since the provider manages the foundational part of the Platform, users can then manage, design, code, and run the applications. With PaaS, the primary users are developers. Popular PaaS options are Microsoft Azure, Amazon Web Services, Google Anthos, IBM App Connect, and Oracle Cloud.

Software as a Service (SaaS)

This is the top-tier of the cloud-based services. This option allows individuals to access an application via the Internet on a pay-per-use plan. Typically, SaaS is an end-user application and is the most common option for companies, individual consumers, and IT professionals. Popular examples include Microsoft Office 365 (students, businesses, and other institutions), Google’s services (Gmail, Docs, Calendar, etc.), Adobe Creative Cloud, HubSpot, and MailChimp.

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