The Benefits of Cloud-Based Service Management Software

What is Cloud-Based Software?

Everything is moving to the cloud. CD-ROM and on-premise software are things of the past. Cloud-based software, also considered Software as a Service (SaaS), is the present and future of software. Cloud-based software acts as a central hub for data and information that can be accessed wherever there is an Internet connection. Many companies are already moving towards cloud-based software because it offers many benefits to them and their customers.

Cloud-Based Service Management Software

Service businesses can benefit greatly from using field management services like FieldEdge out in the field. Especially in the service industry where technicians are always on the go, cloud-based service management software gives service businesses the convenience and flexibility to run their businesses more efficiently in the office and out in the field. Here are some of the benefits of implementing a cloud-based service management software.

Remote Access

Access – Anytime, Anywhere

Technicians are out in the field all the time working with customers. If the technician wants to make edits to a customer file or invoice customers, the remote accessibility of cloud-based software allows them to do this with ease. Service managers or owners can also assign technicians to jobs while out in the field with mobile dispatch, as well. Whether you’re on a computer, laptop, phone or tablet, you can still be on the go and access your information whenever, wherever.

Security

Secure Solutions

With cloud-based software, security is something you don’t need to worry about. That responsibility is on the software providers. Although it seems like it would be easy for someone to steal information stored in a cloud, it is actually hard. Tighter security practices are usually in place for cloud solutions that make it more difficult to break in.

The Importance of Security

In the general tech space, software providers understand how important security is to customers. If cloud-based software wasn’t secure, then companies would not be using them in the first place. Also, if software providers can’t provide secure software, then they would be out of customers and business.

Software providers focus constantly on advanced security practices to prevent data theft and identify potential issues before they arise. Since they are handling everything security-related, the customer can spend less time worrying and more time on their business. Even with all your information stored in the cloud, you can rest assure knowing that your information is safe.

Paperless

No More Paper!

Keeping up with paperwork is hard and unnecessary. Cloud-based software allows you to not only go paperless, but also be more green-friendly. All the documents you would traditionally have on file can be entered in the software and stored in the cloud. So customer files, invoices, service agreements and bills can all be filed virtually.

Since physical paperwork gets lost all the time, there is an organizational benefit of storing the paperwork in the cloud. You don’t have to shuffle through paperwork and try to find where you had previously placed certain documents. Since the cloud houses all the documents and files for your business, you can simply search by the customer’s name to find specific documents.

Data Backup

On-Premise vs. Cloud

Say you do use a service management software but it’s on-premise, aka housed on a server within your office. Imagine if all that information accidentally got wiped from your server. It’s unfortunate and most of the time, it can be very difficult, if not impossible to retrieve all that information. Although you may feel more comfortable handling your own information, there’s always the risk that your information could be lost.

Cloud Backups

When you use cloud-based software, a situation like that is not likely. How so? Because with cloud-based software, even when the server goes down, the information will all still be there. If the information is in fact accidentally deleted, the information can be recovered by the software provider through network backups.

Real-Time Information

Real-Time Updates

Cloud-based software is powerful enough to work in real-time. The software and any of the accompanying applications can be updated quickly and will automatically reflect changes. Information is readily available for the next person who needs to make changes to a customer file. If the next person makes changes to the same customer file, the customer information that was entered before should already be there.

Integrations

More Tools with Integrations

With cloud-based software, third-party integrations can be added so there are different tools available within the software. Integrations add more value to the software and give your service business more feature offerings for its customers.

These integrations can help handle various parts of your business such as invoicing, accounting and payment processing. The integrations that are included with your service management software depend on the software providers. They are the ones who determine which integration partners to work with and which integrations to incorporate into their software.

Conclusion

If you’re trying to determine whether cloud-based service management software will be beneficial to your business, consider some of the things you’ve learned. Cloud-based software can make business operations run more smoothly. Your business information can be accessed at any time. All your information is safely stored in a central location. Cloud-based software can take the tedious parts of your business and organize them to make it easier for you to manage. With that all being said, make sure you understand what your business needs are at the time and if you feel as though cloud-based service management software will be beneficial to you, then we say go for it!

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