If you were to assemble a new field service team, which would you prefer: a group of happy, motivated employees, or dissatisfied, low-producing staff members?
Of course you would pick the first option. However, hiring great employees is just the first step in building a solid team and business.
Satisfied and productive staff members rely on their company to help fulfill them at work. And the more engaged your team is, the more likely that they will be successful. That’s why it’s important to find ways to sustain and improve employee engagement within your field service management business.
What is Employee Engagement?
In short, employee engagement is a person’s emotional connection and commitment towards their job, team and company.
Depending on the employee’s connection to work, they may love their job and plan to stay with their employer long-term. Or, they may be negative toward their company and hope to leave.
However, engagement is not simply measured by an employee’s level of happiness. While a team member may be happy with their compensation and teammates, they may lose interest if their work is not challenging or fulfilling. That is why staff engagement also includes overall dedication towards work.
Always remember that successful engagement is a two-way street. Employers must constantly set up employees for success. If employers foster an engaging environment, staff members are more likely to thrive in their jobs – resulting in a successful business.
How to Improve Employee Engagement in 5 Steps
Open lines of communication are key for engaging your staff. Begin by clearly outlining staff roles and job expectations. Make sure that employees know overarching business goals and how they can succeed in their roles. Employees should also be briefed regularly on how the business is doing and any changes that could affect operations.
Consider scheduling a short team meeting each week to check in and discuss any company updates. Managers or owners may also schedule one-on-one meetings to talk individually with employees. During these meetings, staff should have the opportunity to ask questions or voice concerns. By following these steps, employees will feel that their voices are heard and that they are in the know.
Nobody wants a thankless job. Engaged employees feel valued and appreciated in their work. Consider planning incentives or bonuses for hard-working employees. Gift cards and extra days off can provide additional motivation for a busy team.
During team meetings, plan time for shoutouts to recognize employees for their accomplishments. Finally – don’t forget to give frequent written or spoken encouragement. “Thank you so much” or “you did a great job” can go a long way!
Efficient employees are more successful and engaged. Make sure employees have all the tools they need to execute their job quickly and effectively. In one-on-one meetings, ask if there are any workflow issues in the field or office.
When barriers arise, explore tools or solutions that would help staff complete jobs more efficiently. Perform regular inventory and truck checks to make sure techs can safely travel and complete jobs on time. If your team uses a field service management software, make sure that your employees are comfortable with its features and latest updates. If you use FieldEdge, FieldEdge Academy can help employees master different software functions and features.
Encourage Team Mentality
A company’s employees all strive to meet common goals – even if some work independently at times. Because of this, employees should view themselves as part of a team.
Employers can encourage this team mindset by reminding the group that everybody strives for the same mission and vision. To encourage team engagement, consider holding regular team meetings and plan informal group gatherings or virtual events. Team lunches, happy hours or occasional outings can all help employees get to know each other outside of work responsibilities.
Plan for Growth
Employees are engaged when they feel that their work is fulfilling and energizing. During one-on-one meetings, make sure employees are feeling motivated and appropriately challenged in their job. Nobody likes to be bored at work!
Also set aside time to help staff members identify strengths and skills they want to grow. Then help find ways that employees can improve their strengths – classes, conferences and books are all helpful resources. You might also outline career paths or company structure for your organization. This shows employees that there is opportunity for upward mobility in their career. For example, perhaps a receptionist could work towards becoming a dispatcher. Or, a newer tech could strive to be a senior technician or crew leader. Opportunities for growth allow your employees to see a future with your company.
Investing time to improve employee engagement will ultimate help your business and customers. Your employees will be more satisfied and driven, which will reduce turnover and increase your company’s success. Find more tips for building a positive organizational culture here.